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Over The Counter Knowledge comes with practice…practice and more practice.
In pre-reg this is the most focused upon area after calculations.
The reason for this is:
- number of brands,
- knowing the active ingredients,
- how they work
- the licensing behind the product and to
- finish it all off the most important part of when to refer
So it is important to get a head start on it- sometime pronouncing the active ingredient is hard enough, let alone write it or revise it. So how can we help you out with this?
This course will be broken down into the following on a monthly basis
- Monthly focus-clinical knowledge
- Customer consultations
- Open questions
- Closed questions
- Pom to P switches
WWHAM The questions you should ask WITHOUT fail in pharmacy
Open & Closed questions When and why they should be used in pharmacy. How they can help diagnose and treat patients
Probing questions Probing questions.....for when a little more information is required
Warning RED flag signs These must be asked....if answered YES....it is a RED flag
Licensing of products Know the product license and do not sell outside of it
Referrals When nothing can be sold or everything possible OTC has been tried or its been x amount of weeks. How to record your referrals
March 2019 Training Module Headache & Migraine