Customer Consultations


Customers are our bread and butter within pharmacy and should be treated at the heart of everything that we do.

We don’t get taught how to speak to a customer effectively and efficiently. This can affect your confidence, rapport and services within the store. In this course we not only teach you, but show your tips and tricks on how to convey the correct information in short concise points, speeding both yours and patients time up, adding in greater rapport, better sales and confidence.

The roles of pharmacists are vastly changing from being behind the counter to on shop floor, promoting services. So speaking to a customer in the correct manner is crucial!

Customer consultations is a course you will find invaluable, you will use these points on a daily basis that they will become second nature to you

These are the following points of what we will cover within this course:

  • Impact
  • Impression
  • Questioning technique
  • Open questions
  • Closed questions
  • TED
  • Funnel technique
  • Body language
  • Features vs benefits
  • Selling technique-short concise easy language- dummy proof
  • Recommendations
  • Confidence
  • Referrals
  • Angry customers
  • Standing your ground
  • Dealing with addiction

Course Content

Total learning: 21 lessons Time: 40 weeks



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